Hot Tap FAQs
How to change the water filter?
Watch the video HERE
What electrical rating is the NeoTank?
1.3KW. This can be installed on a standard electrical circuit drawing 5.6 amps and comes with a 3-pin plug.
How many litres does the NeoTank have?
2.5 Litre stainless tank
What size is the NeoTank?
286mm (h) X 157mm (w) X 206mm (d)
How long is the warranty for the NeoTank?
Two years from purchase
Is the tank under line pressure?
No, Insinkerator Neo Tanks are not under constant line pressure like other water heaters, they are open to atmosphere.
What should I do with my NeoTank if it's not being used for an extended period of time (several mont
Simply press and hold the power button for 3-5 seconds to put the system on stand by mode. This will have the power button pulsing on and of until turned back on.
How hot does the water get?
The Neo Tank can be adjusted from 88 – 98 degrees C
How long does it take for a NeoTank to heat up?
Approx. 12 – 15 minutes from cold
NeoTank’s button flashing on the screen and it’s not heating. What can I do?
Press and hold the flashing button for 3-5 seconds to activate the unit. You can adjust the temperature using the up and down arrow on the black screen
The water flow is really slow. How can I fix this?
Replace the water filter cartridge and clean the aerator on the end of the spout
How many types of HotTaps are there?
We offer two types in various colour options. They all function off the same tank and filter.
What bench hole size do I need for the HotTap?
35 – 38mm
How often do I need to change the filter?
Every 6 – 12 months depending on usage. – Approx. 7500 litres of usage per cartridge
Can I change the filter myself?
Yes. the filter simply twists out.
Where can I buy filters?
Simply email orders@larson.co.za
Where can I buy a HotTap?
Simply email orders@larson.co.za
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