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Larson Call Out Policy

Larson offers full technical back up on all of it’s core product ranges. Our technicians are available to offer advice telephonically, in writing or on site provided certain criteria are met.

Installations. 

Please be advised that Larson technicians are not available to install products for clients. When installation matters arise, the technician is available to assist and guide the fitters offering on-site training and guidance.

Product Faults. 

Where it is expected that the issue is the result of a product fault, the Larson technician will be available to assess the problem and report their findings to their respective product manager. Should the technician find that the problem is a result of poor or incorrect installation, he will advise the client and offer the best solution.

Call-Out Fees. 

A standard call-out fee is R500.00 with an additional charge of R250 per hour (or part thereof) if the call-out exceeds the first hour on site. Note that the call-out fee is calculated from the time our technician departs for the location of the matter.

- Call-outs for faults WITHIN a warranty period are free. However, should the matter be the result of an installation fault, the call-out fee will be charged in full.

- Call-outs for faults OUTSIDE of a warranty period will automatically incur the standard R500.00 fee followed by R250.00 per hour (or part thereof) if the call-out exceeds the first hour on site.

- Call-outs for clients who – upon purchase – registered their products online will pay a discounted call-out fee of R375.00 and an additional charge of R200.00 per hour (or part thereof) if the call-out exceeds the first hour on site.

For detailed warranty information visit THIS LINK.